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If your question(s) is not answered below, please call us at 888.DDS.DMD.1 Extension 1 or email your question(s) to info@DDS.com.
HIPAA (US) / PIPEDA (Canada) related questions
Web Wizard and Domain Name related questions
Email related questions
What makes your service HIPAA/PIPEDA compliant?
Our service is HIPAA/PIPEDA compliant because any form that a visitor to your website fills out online is on a secure server. When the visitor clicks submit, that generates an email, which stays on our secure server. When you check your email, you go to https://mail.DDS.com, which is also on a secure server. You can also configure your email client such as Microsoft Outlook to make a secure connection to our secure mail server. The transport from the webpage to the mail server into Outlook is fully encrypted and secure, which meets all HIPAA requirements. Please learn more about our HIPAA/PIPEDA compliant service.
Will you sign a HIPAA Business Associates Agreement?
Yes. We actually have an agreement prepared that we will send to you when you sign up. All we need to know is if you are a corporation, LLC, partnership, limited partnership or individual. If you have you own agreement, please send it to info@DDS.com and we will be happy to review it.
What do I receive when I sign up?
You get a custom website designed to your exact specifications that you can easily edit by typing and clicking. You get access to our patient education library of over 210 pages of dental specific content that is fully HIPAA/PIPEDA compliant. You can use all of the content or you can choose what you want to keep. You get an interactive map to your practice location. No other dental website provider offers this service, which is designed to keep the patient on your site instead of redirecting them to another website simply to display a map. You get your patient registration forms converted to a " fillable format," as long as we are able to convert your forms. You get a website that is optimized and submitted to the major search engines. You get two free email addresses, which are hosted on our own servers, and you get the highest quality of email service. If that isn't enough, you get access to our proprietary Web Wizard, which lets anyone who can type and click edit their own website. This website was created with the Web Wizard, too, which says how much we believe in the flexibility of our service. You can add unlimited pages, you get an unlimited amount of data storage for your website, you get unlimited support, and you can access your website 24/7 to edit your site whenever you want. Additionally, you get full access to your website statistics so you can view the traffic that your site is generating.
If I need help, what resources are available?
Our service is fully supported. We will make all requested changes to your site within four business days. We also have an extremely easy to understand Users Guide that shows you step-by-step how to use the Web Wizard to add text, upload images and files, and how to create hyperlinks on your site, how to add pages, etc. Additionally, we have short movies to show you how to use our service on some of the pages in the Users Guide.
Can you do it all for me?
Yes, we can. However, we need you to supply the content that you want online to be "web ready." Text needs to be supplied, and images need to be optimzed. There is a charge to optimze images that are not web ready. We can make any changes to the site for free that include copying and pasting content using the Web Wizard. For example, if you email us pictures and text, and say create a new page, then that is included as long as we can simply take the content, upload it, and place it in the page using only the Web Wizard. If we have to use any application outside of the functionality of the Web Wizard then there is a charge of $100 per hour with a one hour minimum.
I have some changes I want to make on my site. Can I fax them to you?
No, we do not accept faxes when it comes to changes for your website for several reasons. The first is we typically cannot read handwritten requests. The second is we cannot copy and paste from a fax. The last reason is that when we did accept faxes, some of them were typed, which does not make good sense and it is poor time management. If a document was faxed that was typed, it had to be produced on a computer. If it was produced on a computer, then it can be emailed instead of faxed. We try to be as accomodating as possible but we work in a digital world, and faxes are not a good way for our clients to communicate with us and for us to provide a quality service to our clients.
Can I have a custom site instead of using the Web Wizard?
All sites are custom built. We do have content that is ready to go but we do not have predesigned template designs ready to go. You provide custom treatment and you deserve a custom site that fits your practice.
I approved my site design but now I want to make a change. What is the cost?
Once a design is approved, it then gets sliced into an actual webpage, which means we take the static design image and make it come alive by slicing the design into individual images. You can make any design changes at any time for a fee of $100 per hour with a one hour minimum.
Is there a limit on the number of pages and the amount of storage space I can have on my website?
No, not at this time. You control what is on your site and how many pages you want.
Can you explain how the Smile Gallery Library works?
Our Smile Gallery Library contains before and after images of many procedures in dentistry and you are welcome to display them on your site. We strongly encourage you to add your own before and after images since patients always want to see the actual treatment provided by the doctors.
Can patients download New Patient Registration forms?
Yes, all you need to do is upload the form in either a text document such as Word or in a PDF format. As part of the initial registration fee, we convert your forms to “ fillable PDF’s,” which means your patients can fill them out online by typing in the text fields, and then printing the form out and either faxing, mailing, or bringing it with them on their next appointment. We need original unfolded forms or we need electronic forms to be emailed to us. We cannot convert forms that have heavy graphics and we cannot convert forms that have light printing. If you need to make a change to a form that we have already converted, there is only a $35 charge per page to make the change.
Can I use Flash, AVI or other files to stream movies on my website?
Yes. Any file that can be uploaded can be used on your website. We do recommended, however, that all movies files use the Flash format since Flash is cross-browser compatible, meaning it will display on PC's, Mac's, and other operating systems.
I have new photos I want to add to my site. What do I do?
You have complete control over the images, as well as all content on your site all all times. We strongly suggest that you optimize all images. Please view our online guide to learn how to optimize images. Simply click here to view our online help file to learn how to optmize images.
I have multiple locations. Can I list my different addresses and does each address have its own map? Is there any extra charge for the maps?
Yes. You can list as many addresses as you please and each address can have its own map. There is a one time $150 set up fee for each extra map.
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I would like to add content to my site that you do not have. How does this work?
You are welcome to add any content to your site that you want as long as it does not violate our Terms of Use agreement. If you have content that you want to add, you can log into your account, add a page, place the content, and publish your site in a matter of minutes, or you can provide the content to us to place online for you. All content provided to us must be "web ready." This means all text formatting must be removed, all images must be optimized, and we must be able to copy and paste the content you provide and then publish the page. Sending links to an existing website that has the content you want does not meet these requirements. You must also specify the page name, and location where the new content is to appear on your website. There is a $100 per hour fee if you don't have the content and you would like for us to create it for you, or if the content that you provide is not web ready.
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What happens to our content if we decide to use another service?
You own any designs that have been created specifically for you and you are allowed to remove any personal content that you have placed on your site. We are happy to provide you with any files that you need for a fee of $100 per hour. Any content that we provide to you is copyrighted and is our sole and separate property, which you are not allowed to use on any website without our express written permisson.
I have a website but I like your concept of using my name for my website and E-mail address. Can I use your service? If so, how do I move my site to your servers?
Yes, you can use our service. We can create a re-direct from your existing domain to your DDS.com domain. Please call us at 888.DDS.DMD.1 extension 1 or email us at info@DDS.com for information.
I don’t own a domain name but I want to use one instead of my name. How do I go about getting the domain and using your service?
The simplest way to accomplish this is to sign up for our service and register a domain through us. The yearly cost for the domain is $20.
I am in a group solo practice. Can we get a discount if all three of us sign up?
Yes, we do offer a volume price incentive. Please E-mail us at info@DDS.com, or call or fax us at 888.DDS.DMD.1 extension 1 so we can review your particular situation.
I have a domain name that I want to use instead of my name. Can I still use your service?
Yes, you can use any domain name you wish. Additionally, you will get two free email addresses such as Doctor@YourDomain.com and info@YourDomain.com. If you already own a domain name, we will have to do a domain name transfer, which we can take care of for you at no charge.
Can I use Outlook or any POP3 email client to check my email?
Yes, you can use Outlook or any POP3 client to check your mail and we are the only dental website provider that enables you to make a secure connection using Microsoft Outlook. Read about this feature on the HIPAA Compliant page. Additionally, our email is protected with Symantec Anti-Virus on the server and with Mail-Filters spam filtering. We still strongly suggest you have anti-virus protection for each computer used to check your email as a secondary line of defense.
Can I check my email from anywhere?
I only want an E-mail account. Is that possible and what is the cost?
Yes, you can have an E-mail-only account, which some of our subscribers have. Since you have a DDS.com degree and not an AOL or MSN degree, there is tremendous value in YourName@DDS.com as your email address. Or we can host your email using your own domain name. The cost is $25 per month for the first two email addresses. The fee for additional email addresses can be found on our Extras page.
Do I need more than one E-mail address if I am a sole practitioner?
Our service includes two free email addresses. We recommend that the doctor have a peronsal email address and the office have a personal email address. The doctor could use Doctor@YourDomain.com. The office manager, hygiene, and staff could have their own addresses for business purposes. For example, Shirley@YourDomain.com, hygiene@YourDomain.com or info@YourDomain.com are some of the additional ways our members use E-mail. The name of each email address is fully customizable.
I want to use my current email address but I want to use your website service. Is this possible?
Yes, you can use our website service without using our email service. The cost is the same. However, we can’t guarantee your email service will be HIPAA compliant. When you sign up, send an email to CustomerService@DDS.com to let us know your preferences.
Other service providers provide more emails for free, why don't you?
We offer a premium email service that is superior to most other providers. Our email service is secure, it is protected with anti-virus software, and anti-spam software, and you can also use Outlook to snychronize your data with our email server.
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